Shipping policy

Shipping method

Products ordered from gladgarb Online Store will be delivered by Kuroneko Yamato Express.
For re-delivery or changing the delivery date after shipping from our store, please check the inquiry number listed in the "Shipping Completion Email" and contact the shipping company directly.

Go to Kuroneko Yamato luggage inquiry system>

Estimated delivery date

[For regular products]
With the exception of some areas, we usually deliver products within 2 to 3 business days after receiving your order.
*Please note that delivery may be delayed if there is a high volume of orders or around holidays.

[For reserved items]
As soon as the product is in stock, we will contact you via email and then ship it.
Although this varies by region, we usually deliver the product within 1 to 2 days after contacting you.
*For confirmation of the expected arrival time, please refer to the "Shipping schedule" on the product page.
*It is not possible to specify the delivery date and time for reserved items. Please contact the shipping company directly using the inquiry number after shipping.
For details on pre-order products, please see About pre-order products.

About reserved products>

About shipping charges

Our flat shipping fee is 550 yen (tax included).

Regarding other fees

[Cash on delivery fee]
Cash on delivery fee will be free.

[Shipping charges for returns/exchanges]
If you wish to exchange the product due to your convenience, you will be responsible for the shipping charges.